Family Support Staff/Office Support

December 2020

 

Full Time:                  40 hours per week

Qualifications:          Computer skills, customer relations, organized, a team player, desire to learn other skills as needed, passionate about serving families.  Acceptable criminal background check.  Must have phone, reliable and insured vehicle, and valid Minnesota driver’s license

Hours:                        Primarily Monday through Friday 8 to 4:00

Primary Office:         Pine River-Backus Family Center, 245 Barclay Avenue, Pine River MN

Hourly Wage:            $15 - $20/hour depending on experience

Mileage Rate:            Federal Mileage Rate

Benefits:                     Paid Holidays, vacation, sick time and simple IRA ~ Health Benefits not included

Supervisor:                Agency Director:  Leslie Bouchonville ~ prbfcles@uslink.net

App. Deadline:          January 15 or until the position is filled

 

Position Responsibilities

Position Title:  Family Support Staff/Office Support

Reports to:  Family Center Director

 

Family support staff must demonstrate the ability to work cooperatively with the staff and a variety of persons external to the family center, including representatives of other agencies and families/individuals.   Staff must possess good problem solving, communication, and organizational skills.  The family support staff will work with the Director and program staff to ensure that programs and services are available to families and individuals in the Pine River-Backus Community. 

 

Office Administration Responsibilities:

• Maintain regular office hours, welcoming clients and ensuring a comfortable environment for all persons using the office area.

• Assist in the development and monitoring of the calendar events and tracking.

• Assist with general office duties as directed (mail, banking, receipts, and thank you notes to funders).

 

Child & Teen Check-up Outreach Responsibilities:

• Write weekly letters, schedule, and follow up per county contract.

• Compile monthly reimbursement request to county.

• Update CTC system for all contacts.

• Attend CTC meeting set by Public Health 1 – 2 times per year.

 

Family Support Responsibilities:

• Provide support services to individuals/families in need of assistance (emergency assistance, budgeting, job search/support, resource and referral, phone, fax, computers, paperwork, telephone).

• Assist program staff as needed (Food Shelf, Home Visiting).

• Under the guidance of Second Harvest Northland administer the Nutrition Assistance Program monthly.

• Work together with staff and volunteers as a team to provide the Christmas for Kids program each December.

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Overall Expectation

 

Create and maintain an office/working environment that is professional, functional, and welcoming to staff and visitors.

• Ensure that the office is child and parent friendly.

• Maintain brochures and reading material ensuring accuracy and timeliness of materials.

• Welcome visitors to the office and determine the purpose of their visit.

 

Meet privately with people seeking resources through service access.

• Interview client(s) with the goal of helping them specify current and long-term unmet needs.

• Develop and maintain a knowledge base of community-wide agencies and programs.

• Ensure that personal and professional behaviors reflect cultural sensitivity.

• Help clients determine whether they need assistance making service contacts and/or completing applications. Offer use of organizational equipment (fax, copying, mailing) when needed.

• Advocate for client by making agency service contacts where indicated, either to initiate service or to ensure that the client is receiving the service essential to success.

• Provide outreach within assigned communities as directed by supervision.

 

Develop techniques for obtaining and maintaining resource information for self and coworkers.

• Seek out resources that are not familiar and continually update existing information.

• Deliberately form and maintain positive, service-focused relationships with management and staff at service agencies to accommodate and promote positive experiences for all clients.

• Participate in networking groups, advisory teams and training events as assigned.

• Participate in and/or facilitate public speaking engagements, awareness events, and trainings.

• Participate in personal and professional staff development activities as agreed upon by your supervisor.

 

Work as a team member within the organization, recognizing the personal strengths and weaknesses of others as well as yourself.

• Attend staff meetings, share ideas on agency functioning, follow through on tasks as identified.

• Ensure cooperative efforts within the agency in order to maximize overall agency success.

• Participate in community and agency teams and meetings as assigned.

• Provide direction and support to volunteers furthering the mission of the agency.

 

Participate in securing and maintaining the financial stability of the organization.

• Participate in agency driven fundraising activities.

• As appropriate, participate in grant applications through brainstorming, writing, reviews, and site visits.

• As appropriate, participate in the planning and implementation of policies that lead the agency to financial security.